Patient Information Sheets
Please read the information for your planned treatment before you arrive. It explains how to prepare, who the treatment may not suit, what to expect on the day, common risks and side effects, and early aftercare. Following these directions supports safety, comfort and results. If you are unsure which document applies, contact the clinic.
Collection of Information Notice
1. Heart Aesthetics Hobart
2. Fresh Clinics (our prescribing partner)
1. Heart Aesthetics Hobart Collection Notice
Heart Aesthetics Hobart collects and stores personal and health information to provide safe, high-quality clinical care. This includes patient consultation details, medical history, treatment notes, and photographs. Information may be shared securely with Fresh Clinics, our prescribing partner, for the purposes of medical assessment, treatment authorisation, and ongoing clinical governance.
Patients may request access to or correction of their records at any time by contacting Heart Aesthetics Hobart at 187 New Town Rd, New Town TAS 7008 or via info@heartaestheticshobart.com.au.
This notice should be read together with the Fresh Clinics Collection Notice, which outlines how prescribing doctors collect and manage information for telehealth and prescribing purposes.
2. Fresh Clinics Collection Notice
Who we are
Personal Information about you is being collected by Fresh Trading Pty Ltd (ABN 52 624 936 081) (we, our, us, Fresh).
Phone: 61 2 8002 1471
Email: privacy@freshclinics.com
Fresh facilitates your interaction with medical clinics, registered health practitioners, and pharmacies, including through the online platform that provides (amongst other things) for telehealth consultations between clinic patients, such as yourself, and prescribing doctors (Fresh App).
What is Personal Information
Personal Information includes information or an opinion about you that identifies or can be used to reasonably identify you. This can include a person’s name, age, gender, employment history, health information (including information about your health and the health services you receive or wish to receive), residential address, and contact details.
What Personal Information we collect
Fresh collects Personal Information from you when you use the Fresh App, including health information in connection with the medical services you request from clinics associated with Fresh, including:
• Your name, address, phone number and email address;
• Your date of birth and gender;
• Medications you take, allergies, and previous medical diagnoses; and
• Other information you input into the Fresh App.
Fresh also collects Personal Information, including health information about you from the clinic and medical practitioners involved in your care.
This includes:
• Any of the above details which your treating medical practitioners input into the Fresh App on your behalf;
• Details of the clinic and of your medical practitioners;
• Details of your consents to receive treatment;
• Information about your treatment at the clinic including date and history of treatments, treatment plan, treatment product and quantity and treatment area, and any decision by your medical practitioner not to provide treatment;
• Where you have given your consent, or where you provide them to the clinic or your treating medical practitioner, photographs and/or audio-visual videos (images) of you; and
• Notes prepared by your medical practitioner in respect of your care.
Except where you have otherwise given specific consent, your telehealth consultations through the Fresh App are not streamed, but not recorded.
Why is your Personal Information being collected?
The purpose of collecting your Personal Information is:
• To confirm your identity and manage our relationship with you; and
• To facilitate your relationship with the clinic and your medical practitioners;
• To process your purchases of treatment product;
• For medical practitioners to assess your eligibility and suitability for treatment;
• For the legal and regulatory requirements connected to your care;
• For the purposes of documentation and record keeping of your care;
• To provide after-care, including in response to any complications;
• For the purposes of research and analytics (but only in an aggregated and/or de-identified form) for any other purpose you consent to.
What would happen if your Personal Information is not collected?
We are required by law or applicable medical regulations to collect and keep certain Personal Information (including health information) from you in order to provide you with the medical care you have requested from a clinic. If you do not provide us with this Personal Information, you will not be able to receive that care. Other Personal Information is voluntary for you to provide.
To whom will your Personal Information be disclosed?
The Personal Information we hold about you will be shared with third parties for the purposes above, including:
• The clinic and medical practitioners involved in your medical care;
• Third party service providers, including pharmacies dispensing treatment product, couriers transporting the treatment product, financial institutions to process payments and IT service providers and intermediaries between those entities but only to the extent necessary for those services; and
• Our associated business entities but only to the extent necessary for the relevant purposes set out above.
We may also disclose your Personal Information to other third parties where we are required or authorised by law to do so (including where you have provided your consent or where we are required by law to disclose your Personal Information to government entities).
Overseas disclosures
Some of our service providers are based overseas, including the United States of America, Europe, New Zealand and the Philippines, which may have access to your Personal Information. We have contractual obligations in respect of those recipients to protect your Personal Information.
Photographs and recordings
Images you provide, or which are taken of you during your attendance at the clinic before, during or after treatment, will be:
• Used for clinical documentation, the provision of care, and for any other purposes for which you have given express consent;
• Stored on the device on which they were taken and in servers based in Australia; and
• Accessible by medical practitioners involved in your care, the clinic you attended and its personnel, and Fresh.
Access to and correction of Personal Information and complaints
Please refer to our Privacy Policy at https://www.freshclinics.com/en-au/privacy-policy for information on how to seek access to or a correction of Personal Information we hold about you, or make a privacy complaint.
Updated October 2025
Disclosure and Intended Use: This document is provided for patient information and clinical guidance only. It is designed to support informed decision-making in consultation with a registered health practitioner. The content is not intended for advertising, marketing, or public promotion of any therapeutic good or scheduled medicine. No brand-specific product names are promoted, and treatment decisions should always be made following a personal medical assessment, in accordance with the Therapeutic Goods Administration (TGA) and AHPRA advertising guidelines.
Downloads and Related Pages:
Download This Information as a PDF
Your Healthcare Rights
Aftercare Instructions
Updated October 2025
Anti-wrinkle Treatment: Patient Information
What is Anti-Wrinkle Treatment?
Anti-wrinkle treatment involves the use of prescription-only medications that contain small, controlled doses of botulinum toxin type A. These medications, often recognised by their brand names such as Botox®, Dysport®, Nuceiva®, Letybo®, Relfydess®, or Daxxify®, work by temporarily relaxing targeted facial muscles. This helps to soften the appearance of lines and wrinkles that form through repeated facial expressions, such as frowning or squinting.
The treatment is intended to refresh facial appearance while maintaining natural movement. Effects are temporary and gradually wear off as muscle activity returns.
What does the procedure involve?
Micro-drops of botulinum-toxin are injected into targeted muscles with a small needle to relax the muscles and improve the appearance of wrinkles.
What type of anaesthesia/pain management is involved?
Usually none required. Ice, a vibration device or topical numbing can be used if required.
Is the treatment new or experimental?
No
What are the range of possible outcomes from the procedure in the short and long term? (e.g. the longevity of the treatment product and requirements to maintain the desired appearance)
Onset within 2–5 days, peak effect after ~14 days. Effects typically last ~3–4 months and would require 3-4 treatments per year to maintain.
What are the standard risks to the patient?
Bruising, mild headache, eyelid/brow ptosis, asymmetry; rare: flu-like symptoms, toxin resistance.
What are the potential short and long term needs for further treatment? (e.g. short = treatment for anaphylaxis, hyaluronidase to dissolve dermal filler, oral or topical antibiotics, long = surgical removal of dermal filler)
Ongoing treatments are usually needed every 3–4 months to keep results. In rare cases, extra care may be needed, such as medication for inflammation, antibiotics for infection, or review if eyelid or brow ptosis occurs.
What are the recovery times?
Generally no downtime. As with any injection, redness, tenderness, bleeding, bruising and swelling at injection sites are possible, but typically reside within a few days.
What are the care instructions/requirements during the recovery period?
After anti-wrinkle treatment, patients should avoid rubbing or massaging the treated area, avoid strenuous exercise and excessive heat (such as saunas or hot yoga) for 24 hours, remain upright for at least 4 hours post-treatment, avoid alcohol and makeup for 24 hours, and refrain from using active skincare products (like retinoids or acids) for 24–48 hours to minimise irritation and ensure optimal results.
Alternative options to the cosmetic procedure (e.g. topical products, or other non-invasive treatments)
Alternative options include topical anti-ageing products (such as retinoids or peptides), skin tightening treatments (like radiofrequency or ultrasound), and preventative measures like good sun protection and skincare.
Disclosure and Intended Use:
This document is provided for patient information and clinical guidance only. It is designed to support informed decision-making in consultation with a registered health practitioner. The content is not intended for advertising, marketing, or public promotion of any therapeutic good or scheduled medicine. No brand-specific product names are promoted, and treatment decisions should always be made following a personal medical assessment, in accordance with the Therapeutic Goods Administration (TGA) and AHPRA advertising guidelines.
Downloads and related pages:
Download This Information as a PDF
Your Healthcare Rights
Aftercare Instructions
Updated October 2025
Biostimulator Treatment: Patient Information
What is a Biostimulator Treatment?
Biostimulator treatments use injectable products designed to stimulate the body’s own collagen and elastin production over time. Common brands include Sculptra®, Radiesse®, and Gouri®. Unlike dermal fillers, which provide immediate volume, biostimulators work gradually to restore skin structure, firmness, and elasticity by encouraging natural tissue regeneration. These treatments can improve overall skin quality and facial contour subtly and progressively, with results that typically develop over several months and can last one to two years, depending on the product used and individual factors.
What does the procedure involve?
Biostimulator treatments involve injecting substances such as calcium hydroxylapatite or poly-L-lactic acid into targeted areas to stimulate the body’s natural collagen and elastin production. These products work gradually to improve skin structure, firmness, and elasticity over time.
What type of anaesthesia/pain management is involved?
A topical anaesthetic cream is typically applied before treatment. In some cases, the product may be mixed with local anaesthetic to enhance comfort during the procedure.
Is the treatment new or experimental?
No
What are the range of possible outcomes from the procedure in the short and long term? (e.g. the longevity of the treatment product and requirements to maintain the desired appearance)
In the short term, patients may notice subtle improvements in skin texture and firmness. Over the following months, collagen production increases, providing gradual volumising and tightening effects. Results can last 18–24 months, depending on the product and individual factors. Maintenance is generally recommended every 1–2 years.
What are the standard risks to the patient?
Swelling, redness, bruising, tenderness, asymmetry, temporary puckering, palpable product, infection, and, rarely, nodule formation or migration.
What are the potential short and long term needs for further treatment? (e.g. short = treatment for anaphylaxis, hyaluronidase to dissolve dermal filler, oral or topical antibiotics, long = surgical removal of dermal filler)
Maintenance treatments every 1–2 years are usually required. In rare cases, management of nodules or granulomas may be necessary, which could involve massage, steroid injections, or surgical removal.
What are the recovery times?
Minimal downtime, with most swelling or redness settling within 3–7 days.
What are the care instructions/requirements during the recovery period?
Patients should avoid alcohol and makeup for 24 hours, strenuous exercise and heat for 24–48 hours, and avoid direct pressure or vigorous massage to the treated area for at least 1–2 weeks.
Alternative options to the cosmetic procedure (e.g. topical products, or other non-invasive treatments)
Topical anti-ageing products such as retinols, peptides, and vitamin C; collagen-stimulating treatments like microneedling (without injectables); and energy-based skin tightening procedures such as radiofrequency, ultrasound, or specific lasers. These may improve skin quality but will not provide the same volumising effects.
Disclosure and Intended Use:
This document is provided for patient information and clinical guidance only. It is designed to support informed decision-making in consultation with a registered health practitioner. The content is not intended for advertising, marketing, or public promotion of any therapeutic good or scheduled medicine. No brand-specific product names are promoted, and treatment decisions should always be made following a personal medical assessment, in accordance with the Therapeutic Goods Administration (TGA) and AHPRA advertising guidelines.
Downloads and related pages:
Download This Information as a PDF
Your Healthcare Rights
Aftercare Instructions
Updated October 2025
Dermal Filler Treatment: Patient Information
What is a Dermal Filler Treatment?
Dermal filler treatments use injectable gels made from substances that closely resemble naturally occurring components in the skin, most commonly hyaluronic acid. These products are used to restore lost volume, smooth lines, and enhance facial contours. Brands vary in formulation and consistency to suit different treatment areas and desired outcomes. Results are immediate, providing a refreshed and balanced appearance that can last from six months to two years depending on the filler type, treatment area, and individual metabolism.
What does the procedure involve?
Dermal Filler involves carefully injecting hyalaronic acid into targeted areas to restore volume, enhance facial contours, and smooth lines for a more refreshed appearance.
What type of anaesthesia/pain management is involved?
Topical numbing cream is typically applied before the treatment if necessary and most dermal fillers also contain a local anaesthetic to help keep you comfortable during the procedure.
Is the treatment new or experimental?
No
What are the range of possible outcomes from the procedure in the short and long term? (e.g. the longevity of the treatment product and requirements to maintain the desired appearance)
In the short term, dermal fillers can restore volume and smooth lines for a refreshed, more youthful appearance; results typically last 6 to 24 months depending on the product and treatment area. To maintain the desired look, repeat treatments are usually needed as the filler gradually dissolves over time.
What are the standard risks to the patient?
Risks include swelling, bruising, redness, tenderness, asymmetry, lumps, and, more rarely, infection or delayed onset immune reactions and vascular complications such as blockage of a blood vessel.
What are the potential short and long term needs for further treatment? (e.g. short = treatment for anaphylaxis, hyaluronidase to dissolve dermal filler, oral or topical antibiotics, long = surgical removal of dermal filler)
Dermal filler is gradually metabolised by the body, meaning its effects naturally diminish over time. To maintain optimal results, periodic maintenance treatments may be required. In some cases, antibiotics may be required for infection, antihistamines for allergic reactions, or hyaluronidase to dissolve filler if there’s a complication or if changes are needed for cosmetic reasons. Rarely, surgery may be required to remove filler.
What are the recovery times?
Downtime after dermal filler treatment is generally minimal; however, swelling (which may cause temporary asymmetry) and bruising can occur and last up to a few weeks, with final results typically evident at around 4 weeks post-procedure.
What are the care instructions/requirements during the recovery period?
After HA dermal filler treatment, patients should avoid alcohol and makeup for 24 hours, avoid strenuous exercise and excessive heat for 24–48 hours, avoid facial treatments (including laser, peels, and facials) for 2 weeks, be mindful of sleeping positions during the first 24 hours to prevent pressure on treated areas, and follow any additional aftercare instructions provided by their clinician to support healing and optimise results.
Alternative options to the cosmetic procedure (e.g. topical products, or other non-invasive treatments)
Alternative non-invasive options include topical skincare products (such as vitamin C, retinols, and peptides) to improve skin quality and support collagen production; collagen-stimulating treatments like microneedling (if no injectables are used); and energy-based skin tightening procedures (including radiofrequency, ultrasound, or certain laser treatments). However, these do not replace volume loss and generally provide more subtle results.
Disclosure and Intended Use:
This document is provided for patient information and clinical guidance only. It is designed to support informed decision-making in consultation with a registered health practitioner. The content is not intended for advertising, marketing, or public promotion of any therapeutic good or scheduled medicine. No brand-specific product names are promoted, and treatment decisions should always be made following a personal medical assessment, in accordance with the Therapeutic Goods Administration (TGA) and AHPRA advertising guidelines.
Downloads and related pages:
Download This Information as a PDF
Your Healthcare Rights
Aftercare Instructions
Updated October 2025
Rejuran Treatment: Patient Information
What is Rejuran Treatment?
Rejuran is an injectable skin treatment that contains polynucleotides derived from salmon DNA. These naturally occurring molecules support cellular repair, collagen synthesis, and tissue regeneration within the skin. The treatment is designed to improve skin texture, hydration, and elasticity by restoring the skin’s natural healing functions at a cellular level. Unlike fillers or anti-wrinkle injections, Rejuran does not alter facial volume or muscle movement — instead, it works gradually to enhance overall skin quality, smoothness, and resilience over a series of treatments.
What does the procedure involve?
Rejuran contains polynucleotides (PN) derived from salmon DNA. These are injected into the skin to promote cellular repair, improve elasticity, boost hydration, and enhance overall skin texture.
What type of anaesthesia/pain management is involved?
A topical numbing cream is applied before the procedure.
Is the treatment new or experimental?
No
What are the range of possible outcomes from the procedure in the short and long term? (e.g. the longevity of the treatment product and requirements to maintain the desired appearance)
Hydration and smoothness may improve in the short term, with skin regeneration and firmness increasing over 4–6 weeks. A course of 2–3 treatments spaced 4–6 weeks apart is recommended, followed by maintenance every 6–12 months.
What are the standard risks to the patient?
Mild redness, swelling, bruising, and small bumps at injection sites, which usually resolve within 24–48 hours. Rarely, an infection can occur.
What are the potential short and long term needs for further treatment? (e.g. short = treatment for anaphylaxis, hyaluronidase to dissolve dermal filler, oral or topical antibiotics, long = surgical removal of dermal filler)
Maintenance treatments every 6–12 months are typically required to sustain results.
What are the recovery times?
Minimal downtime, with most side effects resolving within 1–3 days.
What are the care instructions/requirements during the recovery period?
Patients should avoid alcohol and makeup for 24 hours, strenuous exercise and heat for 24–48 hours, and avoid rubbing or pressing the treated area.
Alternative options to the cosmetic procedure (e.g. topical products, or other non-invasive treatments)
Topical skincare containing vitamin C, retinols, and peptides; microneedling without injectables; and non-invasive energy-based treatments such as radiofrequency, ultrasound, or certain lasers to improve skin texture and tone.
Disclosure and Intended Use:
This document is provided for patient information and clinical guidance only. It is designed to support informed decision-making in consultation with a registered health practitioner. The content is not intended for advertising, marketing, or public promotion of any therapeutic good or scheduled medicine. No brand-specific product names are promoted, and treatment decisions should always be made following a personal medical assessment, in accordance with the Therapeutic Goods Administration (TGA) and AHPRA advertising guidelines.
Downloads and related pages:
Download This Information as a PDF
Your Healthcare Rights
Aftercare Instructions
Updated October 2025
Still have questions?
In case of a medical emergency, please dial 000 or proceed directly to the nearest emergency department.
For non-urgent concerns related to your treatment, please contact Heart Aesthetics Hobart.